
Frequently Asked Questions
Our dispatch agents will stay in contact with you and/or your drivers to obtain their current location and ETA to delivery. Once we know where you are and where you’re going, we’ll begin working on getting you a reload. Once a qualified load is found, our dispatch agents will begin to gather information and negotiate rates. We’ll always contact you for approval on every load so there’s nothing to worry about. If you agree to the load offer, we will begin the set-up process, completing packets, requesting insurance certificates, and submitting the necessary documents to the broker. Once complete we will sign the rate confirmation, dispatch you or your driver, send the load information to the driver.
Dry Van, Reefer, Flatbed and Step Deck
On what bases does the Truck Owner get charged? M&M Logistics charges dispatch fees per load. The load is booked in the carrier and/or owner operators name. The carrier and/or owner operator is paid and after successful delivery, M&M Logistics invoices the carrier for the agreed upon dispatch fee.