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Frequently Asked Questions
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How do I get started?Simply click the “Inquire” button and fill out the registration form on the next page. Our dispatch agent will get back to you within 24 hours or you can call us at 1-800-207-7555 or email us dispatch@movingmoney.us
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Do I need my Own Authority?Yes, all owner-operators and carriers working for M&M Logistics are required to operate under their own motor carrier authority. We are neither a carrier nor a broker.
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What kind of trucking companies do you work with?We work with carriers of all sizes from one truck owner operator to trucking companies with double digit company drivers.
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Do you force dispatch?No, as an owner, you can decline a load at any time. We work hard to provide loads that fulfill your requirements and preferences.
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How do Carriers get paid for loads?When the load is booked under carrier’s company name, same company name is put on the rate confirmation by the broker or shipper and only you as the company owner is authorized to receive funds.
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How do carriers pay M& M Logistics dispatch for services?Carriers can pay us via their factoring company, via ACH and / or putting a debit/credit card on file. Every week we send carrier an invoice one week in arrears for any payments via ACH and/ or debit / credit cards.
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What kind of paperwork do you handle for Carriers?We handle broker/shipper packets on the behalf of carriers as well as any other documents required for load booking. Lastly, we handle submitting load information to brokers and shippers as requested by carriers.
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What’s the process of booking a load?Our dispatch agents will stay in contact with you and/or your drivers to obtain their current location and ETA to delivery. Once we know where you are and where you’re going, we’ll begin working on getting you a reload. Once a qualified load is found, our dispatch agents will begin to gather information and negotiate rates. We’ll always contact you for approval on every load so there’s nothing to worry about. If you agree to the load offer, we will begin the set-up process, completing packets, requesting insurance certificates, and submitting the necessary documents to the broker. Once complete we will sign the rate confirmation, dispatch you or your driver, send the load information to the driver.
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What brokers or shippers do you conduct business with?And which load boards do you look at? We only do business with the brokers and shippers that have a good reputation, great credit rating and value our carriers.
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How do I know if a shipper or a broker will pay me on time?We only work with reputable shippers and brokers and in addition to that, always checks their credit worthiness even if they are our longtime partners, therefore, our carrier clients have a complete peace of mind.
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Which documentation do I need to sign up for your services today?Your company’s DOT, Letter of Authority, Signed W-9 Form, Certificate of Insurance and Signed M&M Logistics Dispatch agreement.
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How much is needed on the insurance?1 Million General Liability and $100,000 Cargo
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What type of trucks does M&M Logistics Work With?Dry Van, Reefer, Flatbed and Step Deck On what bases does the Truck Owner get charged? M&M Logistics charges dispatch fees per load. The load is booked in the carrier and/or owner operators name. The carrier and/or owner operator is paid and after successful delivery, M&M Logistics invoices the carrier for the agreed upon dispatch fee.
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